Ze96 Privacy Policy – Our Commitment to Protecting Your Personal Data in Malaysia

Introduction & Scope of Privacy Policy

This Privacy Policy ("Policy") outlines the practices and commitments of ze96 ("we", "ze96", "Platform") regarding the collection, use, storage, and protection of personal information provided by users ("you") when using the ze96 online gaming platform, accessible via ze96.my.

Ze96 understands that user trust is our most valuable asset. That trust can only be built and maintained when you are confident that your personal information is handled with care, responsibility, and full respect for your privacy rights as an individual.

This Privacy Policy applies to all information collected through:

• The ze96.my website and all pages hosted under it.
• The registration process and account management for ze96 users.
• Financial transactions including deposits and withdrawals via supported Malaysian payment methods.
• Interactions with ze96's customer support team.
• Participation in ze96 games, promotions, and loyalty programmes.

This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised best practices in data protection. ze96 is committed to complying with all applicable data protection legal requirements in Malaysia.

Types of Personal Data We Collect

Ze96 collects various types of personal information depending on how you interact with our platform. The following are the categories of data we may collect:

A) Identity & Account Information

• Full name as stated on your Malaysian identification document (MyKad).
• An active Malaysian mobile number for OTP verification purposes.
• Email address (if provided during registration or profile update).
• Date of birth for age verification (18+ requirement).
• MyKad number where required for the KYC (Know Your Customer) process.

B) Financial & Transaction Information

• Details of any e-wallet accounts used (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay).
• Information related to DuitNow and FPX Maybank2u or CIMB Clicks accounts used for transactions.
• Deposit and withdrawal history in Malaysian Ringgit (MYR).
• Betting and gaming history on the ze96 platform.

C) Technical & Usage Information

• IP address of the device used to access ze96.
• Web browser type and device operating system.
• Login and logout session data.
• Cookie and related tracking technology information.
• Country-level geolocation data for verifying access from Malaysia.

D) Communication Information

• Records of conversations with the ze96 customer support team via live chat.
• Emails and feedback you send to ze96.
• Feedback and reviews you voluntarily provide to ze96.

How ze96 Uses Your Personal Information

Ze96 uses the personal data collected solely for the following purposes, all of which are directly related to delivering our gaming platform services to you:

Ze96 does not use your personal data for any purpose beyond those listed above without first obtaining your explicit consent. Should we wish to use your data for a new or different purpose, we will notify you and seek fresh consent.

Sharing Data with Third Parties

Ze96 does not sell, rent, or trade our users' personal data to any third party. However, in the following limited circumstances, ze96 may need to share some of your data:

A) Technical Service Providers

Ze96 uses trusted third-party services to operate our platform, including server hosting providers, payment gateways for processing MYR transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as gaming software providers. These third parties may only access data necessary to perform their respective functions and are bound by strict data protection agreements with ze96.

B) Legal Requirements

Ze96 may be required to disclose user personal information to the relevant Malaysian authorities where mandated by law, court order, or direction from a legitimate law enforcement agency. In such circumstances, ze96 will disclose only the data specifically required and will notify the affected user where permitted to do so by law.

C) Fraud Prevention

For the purposes of fraud prevention, anti-money laundering, and platform protection, ze96 may share certain information with recognised fraud prevention organisations or relevant regulatory authorities. This is a necessary measure to protect all ze96 users from criminal activity that could compromise the safety and integrity of the platform.

ze96 Data Security Measures

Ze96 implements multiple layers of technical and organisational security controls to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:

• 256-bit SSL Encryption: All communication between your browser and ze96's servers is encrypted using the latest TLS protocol with 256-bit key length — banking-grade encryption that ensures your data cannot be read even if intercepted.
• Secure Password Storage: Your ze96 account password is never stored in plain text. ze96 uses strong hashing algorithms with a random salt to store passwords securely.
• Two-Factor Authentication: The ze96 login process can be further secured with OTP verification via the Malaysian phone number you registered, adding an extra layer of protection to your account.
• Role-Based Access Control: Access to user data within ze96's internal systems is restricted based on each staff member's role and responsibilities. Only authorised personnel may access specific data, and all access is logged for audit purposes.
• Continuous Security Monitoring: ze96's cybersecurity team monitors our systems 24 hours a day, 7 days a week to detect and respond to any suspicious threats or security anomalies.
• Penetration Testing: ze96 conducts regular security testing to identify and remediate any vulnerabilities in our systems before they can be exploited by malicious parties.

While ze96 takes all reasonable measures to protect your data, no security system is 100% immune to every cyber threat. As such, ze96 encourages users to play an active role in securing their own accounts by using strong, unique passwords, keeping login credentials private, and promptly reporting any suspicious activity to the ze96 support team.

Cookies & Tracking Technologies

Ze96 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small data files stored on your device when you visit ze96. The following are the types of cookies we use:

A) Strictly Necessary Cookies

These cookies are essential for the basic functionality of the ze96 platform and cannot be disabled. Without them, the ze96 platform will not function properly. They include login session cookies, security cookies, and cookies that store your basic preferences during your current session.

B) Performance & Analytics Cookies

These cookies help ze96 understand how users interact with our platform — which pages are visited most frequently, how much time is spent in each section, and where users encounter difficulties. This information is used in aggregated form to improve the overall ze96 platform experience.

C) Functional Cookies

These cookies save your personal preferences, such as your preferred language and display settings, so you don't have to reconfigure them each time you log in to ze96. Functional cookies enhance your experience on the platform without compromising your privacy.

You can manage cookie usage through your web browser settings. Please note that disabling certain cookies may affect the functionality of the ze96 platform. For more information on how to manage cookies in your browser, refer to your browser's help section.

Data Retention & Deletion

Ze96 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or for as long as required by applicable Malaysian law, whichever is longer.

• Active Account Data: For as long as your ze96 account remains active and you continue to use our platform.
• Closed Account Data: ze96 may retain certain records for as long as required under Malaysian law (typically 7 years for financial records) even after an account is closed, for the purposes of legal compliance and resolution of any disputes that may arise.
• Financial Transaction Data: Records of all deposit and withdrawal transactions in MYR are retained in accordance with financial reporting and anti-money laundering (AML) requirements under Malaysian law.
• Support Communication Log: Records of conversations with ze96 customer support are retained for 2 years for reference and dispute resolution purposes.

When your data is no longer needed, ze96 will securely delete or anonymise it so that it can no longer be linked to you. The deletion process follows strict security procedures to ensure the data cannot be recovered by any party.

Your Rights as a Data Subject

As a ze96 user in Malaysia, you have certain rights regarding the personal data collected and processed by ze96. These rights are recognised under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Right of Access: You have the right to request a copy of the personal data ze96 holds about you. ze96 will provide this information within a reasonable timeframe upon receipt of a valid request.
• Right to Rectification: If you find that personal data held by ze96 is inaccurate or out of date, you have the right to request a correction. You may also update certain information directly through your ze96 account profile settings.
• Right to Erasure: In certain situations, you have the right to request that ze96 delete your personal data. However, this right may be limited where ze96 is required to retain such data under applicable Malaysian law.
• Right to Object: You may object to the use of your personal data for direct marketing or ze96 promotional communications at any time by notifying our support team.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format so that it can be transferred to another service provider, where applicable.
• Right to Restrict Processing: In certain circumstances, you may request ze96 to restrict the processing of your personal data while any dispute regarding its accuracy or use is being resolved.

To exercise any of the above rights, please contact the ze96 support team via live chat or email at [email protected]. ze96 will respond to data rights requests within 30 business days. Requests may require identity verification to ensure that information is disclosed or amended to the correct person.

Child & Minor Protection

The ze96 platform is strictly restricted to individuals aged 18 and above. ze96 does not knowingly collect, use, or disclose personal data from any individual under the age of 18.

Ze96 implements multiple age verification mechanisms to prevent access by minors, including Malaysian phone number verification during registration and a KYC process requiring date of birth confirmation. That said, ze96 also relies on parents and guardians to monitor the internet usage of children and teenagers in their care.

Should ze96 discover that personal data has been collected from a minor without our knowledge, we will take immediate steps to delete that data and close the relevant account. If you are aware of or suspect that a minor has registered and is using the ze96 platform, please contact us immediately at [email protected].

Amendments to the Privacy Policy

Ze96 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or platform service improvements. Any material amendments will be communicated to users via:

• In-platform notifications on ze96 during your next login session.
• An email notification to the email address registered with your ze96 account (where applicable).
• An update to the "Last Updated" date at the top of this Privacy Policy page.

Continued use of the ze96 platform after an amended Privacy Policy takes effect constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your personal information.

Contact ze96's Privacy Officer

If you have any questions, concerns, or complaints regarding ze96's Privacy Policy or how we process your personal data, please reach out to us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week through the ze96 platform — the fastest channel for urgent enquiries.
• Email: [email protected] – for detailed privacy enquiries and data rights requests. We aim to respond within 2 business days.

Ze96 values every privacy-related enquiry and piece of feedback from our Malaysian users. Our Bahasa Malaysia-speaking team will ensure every request is handled seriously, promptly, and with full respect for your privacy. You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe ze96 has not handled your data in accordance with the PDPA.